How does the money-back guarantee for the Esse Claw Clips work?
We are so confident that the Esse Clips are large enough to hold every strand of your long, thick, and textured hair that we offer a money-back guarantee. Here’s how it works:
Satisfaction Guaranteed: If the Esse Claw Clip doesn't hold all your hair as promised, you get your money back!
Eligibility: To be eligible for the guarantee, ensure the clip is returned in its original condition, without damage.
Time Frame: Initiate your return within 30 days of purchase.
Returns within 14 days qualify for a free return label.
For returns between 15 and 30 days, you will need to pay for the return postage.
Return Process: Visit this link to start your return.
Refund Process:
Refunds to the original payment method will be processed within 7-10 business days after we receive your returned item.
If you choose store credit, it will be issued within 24 hours of processing the return and will include a 10% bonus.
Contact Us: For any questions or if you need help, email us at support@silkre.com.au or send a direct message on Instagram.
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